Shipway : FAQ | Help center
  • What is the validity of my credits?

    Credit validity depends on plans. Please Click Here for plan details.

  • What are the different shipment notification you will send to customer once the tracking number is assigned?

    The notification will be sent for following shipment status like Shipment Booked, In-Transit, Out for Delivery, Delivered. In additions, we send the notifications on Undelivered Shipment Status i.e.

    • Attempted Delivery
    • Delay in Delivery
    • When it reaches the city of delivery
    • Address Incorrect
    • Delivery Attempted-Premises Closed
    • Out of Delivery Area
    • COD Payment Not Ready
    • Consignee Unavailable
  • Will I be able to customize the email templates?

    Yes. You can customize the email as per your preference.

  • Which are the different platforms you support?

    We support Shopify, OpenCart, CS-Cart, Magento, WooCommerce. We have ready to use module available for each platforms.
    Note: Only fulfilled orders will be fetched.

  • Which couriers do you support?

    We have integrated 550+ couriers across worldwide. Click Here to view all couriers.

  • Is there any trail period?

    Yes. There is 7 days free trail period.

  • How does your review system work?

    We have review widget with the delivery emails where customer can give the rating on scale of 1-10 and then will be take to link where they can share the overall feedback such as quality of product, quality of packing, order deliver time etc.

  • Customer has submitted the review but didn't show on website?

     Reviews will automatically shown after 3 days. You can also manage the reviews by archiving unwanted reviews.

  • Can you integrate additional couriers in the list, which is not listed in default list ?

    Yes. We can inetgrate new courier as per the request. The integration process usually takes 10-12 days. You can drop us the mail at

  • Do you support International SMS?

    Yes. We support international SMS.