by shipway | May 18, 2021 | Customer Experience, E-Commerce Growth, Post purchase communications, Post Shipping Experience, Product Reviews
Product reviews from the end customers have taken the transparency of eCommerce to another level. These days product reviews have become the primary word-of-mouth for a brand’s business reputation. Due to the easy accessibility of online reviews, they make an...
by shipway | Apr 30, 2021 | E-Commerce Growth, Post purchase communications
Loyal customers are the key to a profitable business. It is always harder to hold your existing customer than to convert the new ones. Converting new customers is 6-7 times harder and more expensive than retaining the existing ones. Building good post-purchase...
