Under this policy: Cancellations will be considered only if the request is made within 48 hours of service activation.

In case you feel that the service details provided to you are not as per your expectations, you must bring it to the notice of our Technical Team within 48 hours of Service activated. The Technical Team after looking into your complaint will take an appropriate decision., constitutes acceptance of the terms of this agreement in its present form without exception and also includes acceptance of any future revisions to the same. If the subscriber is dissatisfied with the services provided by then the sole and exclusive remedy available to the subscriber is to stop using the services and to terminate the shipway account, under intimation to shipway in writing. This does not absolve the subscriber of any dues which remain and the same remains payable.

Shipway also reserves the right to disconnect the services to the subscriber in case of any of a number reasons, including but not exclusive to-negative address verification, non-payment, violation of any terms of this agreement, usage of the service for any illegal or immoral activity etc.

Refund Policy

We will try our best to satisfy our customers with our service.

In case any customer is not satisfied with our services we can provide a refund within 30 days from the date of installation or from the date of termination of services. The refunds will be made after deducting the Service Tax.

Refund will only be made for the unused amount. The amount for which the service has been used will not be returned.