Reduce your COD returns as Rs 1000, 500 notes become invalid.

As per the new Government declaration, currency of Rs. 500 and Rs.1,000 ceased to be legal tender from midnight on Tuesday i.e. 8th Nov 2016. So the courier companies might not be accepting Rs 500 or Rs 1000 notes for your Cash on Delivery orders from your customers.

In order to reduce your COD returns, we would suggest you to take following measures

  • Notify your customers about the latest Governments declaration and request them to make payments in denominations of Rs 100 or lower for COD orders.
  • You can stop shipping COD shipments for the next few days.
  • Put a cap of say Rs 2000 for on COD orders on your website.
  • Ask your courier partners to hold your COD shipments for next few days.

Shall we be of any assistance please let us know.

Cheers!
Team Shipway

Ecommerce Order after shipping is just like new baby to take care. What You need to do after shipping?

Most to the Ecommerce companies take care the order upto shipping and assumes that after that the whole responsibility is of Courier company.
But this approach is very wrong. The is the last step to win the race. You need to give the best service to your customer after that, because this is the stage when there are chances of order rejection and many more.

After Shipping Solution
After Shipping Solution

Why You need to take care after shipping:

1) Order RTO because of shipment delay

2) Order RTO because of no communication and Notifications

3) Order RTO because it take many days in courier warehouse

4) Courier not attempted to Handover

5) Customer Engagement and service for Future orders: Returning Customer

6) You have spent on marketting, Promotion and SEO. If you Don’t care the order at last step, Whole effort was waste.

This is your order and your customer, You needs to provide the world class service to your customer.

What You need to do:

1) Must have Track option in your Website to minimize Ecommerce RTO’s.

2) Automatic Order Notifications via SMS and Email as the shipment moves.

3) Reporting panels to validate the data and take action
– How many orders are in InTransit from last 5 days
– Which product have maximum RTO’s
– Validate courier performance

4) Ask for Order Review to your customer after delivered to repeat customer for future

5) Check the orders are in delivery issues and followup with Courier and Customer

Solution to minimize after shipping issues:

– For SAAS based solution you can try shipway.in

– If you want to discuss more on this Contact us at contact@onjection.com for more expert advice on this.

 

 

How to reduce/minimize ecommerce customer queries

To run an Ecommerce business, there are lots of stakeholders Which affects the revenue of that. One of the major role is played by Customer Support services. Customer Support is directly proportional to number of orders.

You can’t ignore the customer queries but You can reduce the customer queries using shipway.in services.

Your role is not upto taking the orders and just shipped. After the order Ship, You need to facilitate your customer with order tracking and  send the order notification updates, Because major customer support queries are about order status and delivery updates.

You can also reduce customer queries and improve your businness performance by follow up with the couriers about the orders in delivery issues.

Also You need to know about the order feedbacks for your future customers. This is also acheived with shipway automatically.

These solutions are provided by shipway.in So try shipway and share your queries/ Feedbacks on the same.

Shipway.in: All features, Benefits and Services

Shipway features and Services to E-commerce Companies like:

– Tracking for All of the major E-commerce couriers.
– We also provides SMS/ Email timely Notifications to your customers.
– Reporting Panels for your business
– Order Alerts
– Custom Email format
– Order Reviews
– Alerts for Shipments having delivery problems

Shipway features and Services for Customers like:
– Track Order at Shipway.in
– They can use “Notify ME” service to receive shipment updates by SMS/ Email
– Order Reviews/Feedbacks

 

                    Track & Notify

Track & Notify Automatic shipment status updates, enhance customer experience.

                         Reviews/Feedbacks

Customize Email templates according to your store and share coupons for next purchase.

                 Analytics

Analytics for your orders flow. Follow the orders in Delivery issues.

                          Analytics

Order Reviews: Check your custommer feedback and improve your store.

Join community of 2000+ Vendors with shipway.in

Shipway has now community 2000+ online and offline merchants. These merchants are mainly in 3 categories:

  • Majorly those Who have their own e-commerce store
  • Who are selling on other marketplaces
  • Those sellers who are big players and don’t want to integrate shipment tracking  and notifications technology again and again for each and every courier.

Shipway helps them in many ways:

  • Focus on your business & Reduce technology cost
  • No need to tie-up with SMS/Email gateways
  • Plug and play
  • Get order reviews/Feedbacks from your customers
  • Reduce customer queries & customer support cost

So, if you have an e commerce store. No need to wait, Try shipway.in

Ecommerce Order Tracking and Notifications services

Shipway.in offers Courier Tracking and Notification services to E-commerce companies and their Customers.

India is the market where huge E-commerce companies are entering day by day. There are lots of challenges for them while operating.
Some of major challenges are Customer Queries and Returns.

The major customer queries are “Where is my order?”, “What is the status of my order?”, “When my order is delivered?”.
The main reason for these are no timely customer notifications. E-commerce companies are unable to automate these,
because, most of the courier companies in INDIA doesn’t provide tracking API’s and if they provides, There are lots of effort to integrate with the system and this is repetitive process every time when you are tie-up with new courier partner.
So, Ecommerce player can loose focus on their business.

At Shipway We are trying to minimize these challenges. Shipway is a multi courier tracking System.

Shipway provides Services to E-commerce Companies like:
– Tracking for All of the major E-commerce couriers.
– We also provides SMS/ Email timely Notifications to your customers.
– Reporting Panels for your business
– Custom Email format
– Order Reviews
– Alerts for Shipments having delivery problems

Shipway provides Services for Customers like:
– They can Track their Order at Shipway.in
– They can use “Notify ME” service to receive shipment updates by SMS/ Email
– Order Reviews

  • Recently We provide Tracking and Notifications for these couriers
    India Speed Post, Bluedart, DTDC, Fedex India, Aramex, Delhivery, Gojavas, Ecom Express, DHL India, DotZot, First Flight, Gati,
    Red Express, The Professional Couriers, and Xpress Bess, UPS, TNT etc

Shipway Plug and Play Integrations:

  • Opencart
  • Cscart
  • Magento
  • Shopify
  • Kartrocket
  • Prestashop